Refund policy

Returns & Refunds

We want you to love your Buymoree order. If you're not happy, we're here to help.

14-day right to cancel

Under UK consumer law, you can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at info@buymoree.co.uk with your order number. You then have a further 14 days to send the item back to us.

How to return an item

1. Email us with your order number and the item(s) you want to return.
2. We'll reply with the return address and instructions.
3. Pack the item securely and send it back using a tracked service.

Please contact us before sending anything back, so we can identify your return.

Return postage

If you're returning an item because you changed your mind, the return postage is paid by you. If the item is faulty, damaged or not as described, we will cover the return cost.

Condition of returned items

You may handle an item as you would in a shop to check it. If an item is returned used or damaged beyond this, we may reduce your refund to reflect the loss in value.

Refunds

We will refund you within 14 days of receiving the returned item (or proof that you have sent it back). Refunds go to your original payment method and include the standard delivery cost you originally paid.

Damaged or faulty items

If your item arrives damaged or develops a fault, email us within 30 days with your order number and a photo. We'll offer a replacement or a full refund. This does not affect your statutory rights under the Consumer Rights Act 2015.

Contact

Email: info@buymoree.co.uk